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Designing Better Services: A Strategic Approach from Design to Evaluation (SpringerBriefs in Applied Sciences and Technology)100%: Beatrice Villari, Francesca Foglieni, Stefano Maffei: Designing Better Services: A Strategic Approach from Design to Evaluation (SpringerBriefs in Applied Sciences and Technology) (ISBN: 9783319631790) 2017, Erstausgabe, in Englisch, auch als eBook.
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Designing Better Services: A Strategic Approach from Design to Evaluation (SpringerBriefs in Applied Sciences and Technology)100%: Francesca Foglieni, Beatrice Villari, Stefano Maffei: Designing Better Services: A Strategic Approach from Design to Evaluation (SpringerBriefs in Applied Sciences and Technology) (ISBN: 9783319631776) 2017, Erstausgabe, in Englisch, Taschenbuch.
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Designing Better Services: A Strategic Approach from Design to Evaluation (SpringerBriefs in Applied Sciences and Technology)
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1
9783319631790 - Francesca Foglieni, Beatrice Villari, Stefano Maffei: Designing Better Services: A Strategic Approach from Design to Evaluation (SpringerBriefs in Applied Sciences and Technology)
Francesca Foglieni, Beatrice Villari, Stefano Maffei

Designing Better Services: A Strategic Approach from Design to Evaluation (SpringerBriefs in Applied Sciences and Technology) (2017)

Lieferung erfolgt aus/von: Vereinigte Staaten von Amerika EN NW FE EB DL

ISBN: 9783319631790 bzw. 3319631799, in Englisch, 115 Seiten, Springer, neu, Erstausgabe, E-Book, elektronischer Download.

Lieferung aus: Vereinigte Staaten von Amerika, E-Book zum Download, Versandkostenfrei.
This book provides accessible, comprehensive guidance on service design and enables practitioners approaching the discipline for the first time to develop the strategic mindset needed to exploit its innovation potential. The opening chapters trace the origins of service design and examine its links with service innovation, as well as its strategic role in service organizations. It then offers step-by-step guidance on tackling a service design project, explaining the main design elements and indications of various useful design tools. It also introduces the topic of evaluation as a support practice in designing or redesigning better services, and providing evidence concerning the value of service design interventions. The third chapter explores how evaluation is currently approached in service design practice through the analysis of a number of case studies. Based on these experiences it extensively discusses evaluation, with a particular focus on service evaluation, and explains its importance in supporting service design and fostering innovation throughout the service design process. Further it describes pragmatic directions for setting up and conducting a service evaluation strategy. The concluding chapter uses an interpretive model to summarize the role evaluation could have in service design practice and focuses on interdisciplinary competences that need to be acquired by service designers in order to address the evolution of the discipline. The novel approach adopted in the book fosters the growing interest in design-driven service innovation and assists in realizing its full potential in both the private and the public sector. Kindle Edition, Ausgabe: 1st ed. 2018, Format: Kindle eBook, Label: Springer, Springer, Produktgruppe: eBooks, Publiziert: 2017-09-25, Freigegeben: 2017-09-25, Studio: Springer.
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9783319631776 - Francesca Foglieni: Designing Better Services - A Strategic Approach from Design to Evaluation
Symbolbild
Francesca Foglieni

Designing Better Services - A Strategic Approach from Design to Evaluation

Lieferung erfolgt aus/von: Deutschland DE PB NW

ISBN: 9783319631776 bzw. 3319631772, in Deutsch, Springer-Verlag Gmbh, Taschenbuch, neu.

Fr. 52.28 ( 53.49)¹
versandkostenfrei, unverbindlich
Lieferung aus: Deutschland, Versandkostenfrei.
Designing Better Services: This book provides accessible, comprehensive guidance on service design and enables practitioners approaching the discipline for the first time to develop the strategic mindset needed to exploit its innovation potential. The opening chapters trace the origins of service design and examine its links with service innovation, as well as its strategic role in service organizations. It then offers step-by-step guidance on tackling a service design project, explaining the main design elements and indications of various useful design tools. It also introduces the topic of evaluation as a support practice in designing or redesigning better services, and providing evidence concerning the value of service design interventions. The third chapter explores how evaluation is currently approached in service design practice through the analysis of a number of case studies. Based on these experiences it extensively discusses evaluation, with a particular focus on service evaluation, and explains its importance in supporting service design and fostering innovation throughout the service design process. Further it describes pragmatic directions for setting up and conducting a service evaluation strategy. The concluding chapter uses an interpretive model to summarize the role evaluation could have in service design practice and focuses on interdisciplinary competences that need to be acquired by service designers in order to address the evolution of the discipline. The novel approach adopted in the book fosters the growing interest in design-driven service innovation and assists in realizing its full potential in both the private and the public sector. Englisch, Taschenbuch.
3
9783319631790 - Beatrice Villari, Francesca Foglieni, Stefano Maffei: Designing Better Services
Beatrice Villari, Francesca Foglieni, Stefano Maffei

Designing Better Services (2017)

Lieferung erfolgt aus/von: Brasilien EN NW EB DL

ISBN: 9783319631790 bzw. 3319631799, in Englisch, Springer, Springer, Springer, neu, E-Book, elektronischer Download.

Fr. 34.24 (BRL 130.99)¹
versandkostenfrei, unverbindlich
Lieferung aus: Brasilien, in-stock.
This book provides accessible, comprehensive guidance on service design and enables practitioners approaching the discipline for the first time to develop the strategic mindset needed to exploit its innovation potential. The opening chapters trace the origins of service design and examine its links with service innovation, as well as its strategic role in service organizations. It then offers step-by-step guidance on tackling a service design project, explaining the main design elements and indications of various useful design tools. It also introduces the topic of evaluation as a support practice in designing or redesigning better services, and providing evidence concerning the value of service design interventions. The third chapter explores how evaluation is currently approached in service design practice through the analysis of a number of case studies. Based on these experiences it extensively discusses evaluation, with a particular focus on service evaluation, and explains its importance in supporting service design and fostering innovation throughout the service design process. Further it describes pragmatic directions for setting up and conducting a service evaluation strategy. The concluding chapter uses an interpretive model to summarize the role evaluation could have in service design practice and focuses on interdisciplinary competences that need to be acquired by service designers in order to address the evolution of the discipline. The novel approach adopted in the book fosters the growing interest in design-driven service innovation and assists in realizing its full potential in both the private and the public sector.
4
9783319631776 - Francesca Foglieni, Beatrice Villari, Stefano Maffei: Designing Better Services: A Strategic Approach from Design to Evaluation (SpringerBriefs in Applied Sciences and Technology)
Symbolbild
Francesca Foglieni, Beatrice Villari, Stefano Maffei

Designing Better Services: A Strategic Approach from Design to Evaluation (SpringerBriefs in Applied Sciences and Technology) (2017)

Lieferung erfolgt aus/von: Deutschland EN PB NW FE

ISBN: 9783319631776 bzw. 3319631772, in Englisch, 130 Seiten, Springer, Taschenbuch, neu, Erstausgabe.

Fr. 52.28 ( 53.49)¹
versandkostenfrei, unverbindlich
Lieferung aus: Deutschland, Noch nicht erschienen. Versandkostenfrei.
Von Händler/Antiquariat, Amazon.de.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
5
9783319631790 - Francesca Foglieni; Beatrice Villari; Stefano Maffei: Designing Better Services
Francesca Foglieni; Beatrice Villari; Stefano Maffei

Designing Better Services

Lieferung erfolgt aus/von: Vereinigtes Königreich Grossbritannien und Nordirland DE NW EB

ISBN: 9783319631790 bzw. 3319631799, in Deutsch, Springer Science+Business Media, neu, E-Book.

Fr. 39.87 (£ 35.99)¹
versandkostenfrei, unverbindlich
Lieferung aus: Vereinigtes Königreich Grossbritannien und Nordirland, Lagernd.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
6
9783319631776 - Francesca Foglieni: Designing Better Services: A Strategic Approach from Design to Evaluation
Francesca Foglieni

Designing Better Services: A Strategic Approach from Design to Evaluation

Lieferung erfolgt aus/von: Vereinigte Staaten von Amerika DE PB NW

ISBN: 9783319631776 bzw. 3319631772, in Deutsch, Springer International Publishing, Taschenbuch, neu.

Fr. 57.94 ($ 69.99)¹
unverbindlich
Lieferung aus: Vereinigte Staaten von Amerika, Lagernd, zzgl. Versandkosten.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
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