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100%: Ebisa Bakana: Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality, Ethiopia (ISBN: 9783346270382) in Englisch, Taschenbuch.Nur diese Ausgabe anzeigen…
100%: Ebisa Bakana: Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality, Ethiopia (ISBN: 9783346270375) 2007, in Englisch, auch als eBook.Nur diese Ausgabe anzeigen…
Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality, Ethiopia
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Bester Preis: Fr. 39.09 (€ 39.99)¹ (vom 28.07.2021)1
Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality, Ethiopia (2021)
~EN PB NWISBN: 9783346270382 bzw. 3346270386, vermutlich in Englisch, GRIN Verlag, Taschenbuch, neu.
Lieferung aus: Deutschland, Versandkostenfrei.
Von Händler/Antiquariat, AHA-BUCH GmbH [51283250], Einbeck, Germany.
nach der Bestellung gedruckt Neuware - Research Paper (postgraduate) from the year 2020 in the subject Organisation and administration - Public administration, language: English, abstract: The main objective of the study was to analyze the quality of public service delivery and to examine the level of customer's satisfaction in Burayu Town Municipality, Oromia Region. The study was conducted to identify the level of service quality and customers' satisfaction at the municipality.The total of 412 customers who were the service users of the municipality were selected as a sample size by using Yamane Taro's sample selection formula as a study subjects. The study used convenience sampling method for sample selection of respondents' and purposive sampling for interview of Public Service Manager. Open-ended questionnaires, closed ended questionnaires and interview were employed for data collection. Regarding research methodology; the researcher employed explanatory research method with both qualitative and quantitative data type. The analysis conducted using Microsoft Office Excel 2007 and presented by using tables, graphs, frequency distribution and percentage. From the study it was found that service quality dimensions were positively related to customer satisfaction; as service quality meets customers' expectation it leads to customers' satisfaction. The result indicates that the dimensions of service quality measures were not fully practised by the municipality, which results in low level of service quality and customers' satisfaction. Municipal officials need to ensure that all tangible attributes related to employee performance create a desirable impact on customer perception of quality. This is important as customer continue to look for tangible cue as a means to reduce perceived service quality and describe their service experience in Burayu town municipality. 88 pp. Englisch, Books.
Von Händler/Antiquariat, AHA-BUCH GmbH [51283250], Einbeck, Germany.
nach der Bestellung gedruckt Neuware - Research Paper (postgraduate) from the year 2020 in the subject Organisation and administration - Public administration, language: English, abstract: The main objective of the study was to analyze the quality of public service delivery and to examine the level of customer's satisfaction in Burayu Town Municipality, Oromia Region. The study was conducted to identify the level of service quality and customers' satisfaction at the municipality.The total of 412 customers who were the service users of the municipality were selected as a sample size by using Yamane Taro's sample selection formula as a study subjects. The study used convenience sampling method for sample selection of respondents' and purposive sampling for interview of Public Service Manager. Open-ended questionnaires, closed ended questionnaires and interview were employed for data collection. Regarding research methodology; the researcher employed explanatory research method with both qualitative and quantitative data type. The analysis conducted using Microsoft Office Excel 2007 and presented by using tables, graphs, frequency distribution and percentage. From the study it was found that service quality dimensions were positively related to customer satisfaction; as service quality meets customers' expectation it leads to customers' satisfaction. The result indicates that the dimensions of service quality measures were not fully practised by the municipality, which results in low level of service quality and customers' satisfaction. Municipal officials need to ensure that all tangible attributes related to employee performance create a desirable impact on customer perception of quality. This is important as customer continue to look for tangible cue as a means to reduce perceived service quality and describe their service experience in Burayu town municipality. 88 pp. Englisch, Books.
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Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality, Ethiopia (2007)
~EN NW EB DLISBN: 9783346270375 bzw. 3346270378, vermutlich in Englisch, GRIN Verlag, neu, E-Book, elektronischer Download.
Lieferung aus: Deutschland, Versandkostenfrei.
Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality, Ethiopia: Research Paper (postgraduate) from the year 2020 in the subject Organisation and administration - Public administration, language: English, abstract: The main objective of the study was to analyze the quality of public service delivery and to examine the level of customer`s satisfaction in Burayu Town Municipality, Oromia Region. The study was conducted to identify the level of service quality and customers` satisfaction at the municipality. The total of 412 customers who were the service users of the municipality were selected as a sample size by using Yamane Taro`s sample selection formula as a study subjects. The study used convenience sampling method for sample selection of respondents` and purposive sampling for interview of Public Service Manager. Open-ended questionnaires, closed ended questionnaires and interview were employed for data collection. Regarding research methodology the researcher employed explanatory research method with both qualitative and quantitative data type. The analysis conducted using Microsoft Office Excel 2007 and presented by using tables, graphs, frequency distribution and percentage. From the study it was found that service quality dimensions were positively related to customer satisfaction as service quality meets customers` expectation it leads to customers` satisfaction. The result indicates that the dimensions of service quality measures were not fully practised by the municipality, which results in low level of service quality and customers` satisfaction. Municipal officials need to ensure that all tangible attributes related to employee performance create a desirable impact on customer perception of quality. This is important as customer continue to look for tangible cue as a means to reduce perceived service quality and describe their service experience in Burayu town municipality. Englisch, Ebook.
Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality, Ethiopia: Research Paper (postgraduate) from the year 2020 in the subject Organisation and administration - Public administration, language: English, abstract: The main objective of the study was to analyze the quality of public service delivery and to examine the level of customer`s satisfaction in Burayu Town Municipality, Oromia Region. The study was conducted to identify the level of service quality and customers` satisfaction at the municipality. The total of 412 customers who were the service users of the municipality were selected as a sample size by using Yamane Taro`s sample selection formula as a study subjects. The study used convenience sampling method for sample selection of respondents` and purposive sampling for interview of Public Service Manager. Open-ended questionnaires, closed ended questionnaires and interview were employed for data collection. Regarding research methodology the researcher employed explanatory research method with both qualitative and quantitative data type. The analysis conducted using Microsoft Office Excel 2007 and presented by using tables, graphs, frequency distribution and percentage. From the study it was found that service quality dimensions were positively related to customer satisfaction as service quality meets customers` expectation it leads to customers` satisfaction. The result indicates that the dimensions of service quality measures were not fully practised by the municipality, which results in low level of service quality and customers` satisfaction. Municipal officials need to ensure that all tangible attributes related to employee performance create a desirable impact on customer perception of quality. This is important as customer continue to look for tangible cue as a means to reduce perceived service quality and describe their service experience in Burayu town municipality. Englisch, Ebook.
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Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality, Ethiopia (2021)
~EN PB NW RPISBN: 9783346270382 bzw. 3346270386, vermutlich in Englisch, 88 Seiten, GRIN Verlag GRIN Verlag, Taschenbuch, neu, Nachdruck.
Lieferung aus: Deutschland, Versandkosten nach: Deutschland, Versandkostenfrei.
Von Händler/Antiquariat, Moluna GmbH, [5901482].
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
Von Händler/Antiquariat, Moluna GmbH, [5901482].
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
4
Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality Ethiopia
~EN PB NWISBN: 3346270386 bzw. 9783346270382, vermutlich in Englisch, GRIN Verlag, Taschenbuch, neu.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
5
Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality Ethiopia
~EN NW EB DLISBN: 9783346270375 bzw. 3346270378, vermutlich in Englisch, Droemer, München, Deutschland, neu, E-Book, elektronischer Download.
Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality Ethiopia ab 29.99 EURO.
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Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality, Ethiopia (2020)
~EN NWISBN: 9783346270382 bzw. 3346270386, vermutlich in Englisch, Droemer, München, Deutschland, neu.
Lieferung aus: Deutschland, wird bei Bestellung gefertigt.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
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Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality, Ethiopia (Paperback or Softback) (2021)
~EN PB NWISBN: 9783346270382 bzw. 3346270386, vermutlich in Englisch, Grin Verlag 1/11/2021, Taschenbuch, neu.
Von Händler/Antiquariat, BargainBookStores [1033621], Grand Rapids, MI, U.S.A.
Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality, Ethiopia, Books.
Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality, Ethiopia, Books.
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