Falls Sie nur an einem bestimmten Exempar interessiert sind, können Sie aus der folgenden Liste jenes wählen, an dem Sie interessiert sind:
Nur diese Ausgabe anzeigen…
Nur diese Ausgabe anzeigen…
Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry (Paperback)
11 Angebote vergleichen
Preise | 2014 | 2015 | 2019 |
---|---|---|---|
Schnitt | Fr. 23.29 (€ 23.86)¹ | Fr. 26.44 (€ 27.09)¹ | Fr. 24.39 (€ 24.99)¹ |
Nachfrage |
Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry
ISBN: 9783656605331 bzw. 3656605335, in Deutsch, Grin Verlag, Taschenbuch, neu.
buecher.de GmbH & Co. KG, [1].
Bachelor Thesis from the year 2012 in the subject Business economics - Operations Research, grade: A, Kings College London, language: English, abstract: Norwegian airline operator has been offering airline services for quite a long time, frequently among the Scandinavian countries. However, the condition for service quality has been deteriorating for the last couple of decade. Despite the many researches done to dig out the factors that could be adjusted to favour service quality, not much has been seen to change. This study was aimed at conducting an exploratory survey in the grounds of the Norwegian company to find out the recommendations for the company's quality service. We issued self-governed questionnaires to the customers at the waiting room, who were rather waiting for flight take off. A focus group discussion was also conducted by the group to engage the passengers in a dialogue that involved customer service quality expectations and perceptions. During the survey period which took six days, we interacted with the customers and show them the need for their genuine response towards the questions asked. A well elaborated questionnaire was distributed to the customers who answered them as they awaited the operator services. The customers answered the questions at their own pace, giving their opinions independently. The sampled population was made-up of 120 customers taking on flights among the Scandinavian countries at Oslo Airport. The answers were analysed and deductions made from the analysis. The services expected offered by the company were rated along with the customers' expectations and that was what could only measure customer satisfaction for services offered by Norwegian airline service. SERVQUAL system was used to calculate the relationship between customer expectations and perceptions. Some mathematical implications of mean and standard deviations also added some weight on the relationship between the company's present status and customer perception.2014. 60 S. 210 mmVersandfertig in 3-5 Tagen, Softcover.
Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry
ISBN: 9783656605331 bzw. 3656605335, in Deutsch, neu.
Bachelor Thesis from the year 2012 in the subject Business economics - Operations Research, grade: A, King`s College London, language: English, abstract: Norwegian airline operator has been offering airline services for quite a long time, frequently among the Scandinavian countries. However, the condition for service quality has been deteriorating for the last couple of decade. Despite the many researches done to dig out the factors that could be adjusted to favour service quality, not much has been seen to change. This study was aimed at conducting an exploratory survey in the grounds of the Norwegian company to find out the recommendations for the company s quality service. We issued self-governed questionnaires to the customers at the waiting room, who were rather waiting for flight take off. A focus group discussion was also conducted by the group to engage the passengers in a dialogue that involved customer service quality expectations and perceptions. During the survey period which took six days, we interacted with the customers and show them the need for their genuine response towards the questions asked. A well elaborated questionnaire was distributed to the customers who answered them as they awaited the operator services. The customers answered the questions at their own pace, giving their opinions independently. The sampled population was made-up of 120 customers taking on flights among the Scandinavian countries at Oslo Airport. The answers were analysed and deductions made from the analysis. The services expected offered by the company were rated along with the customers expectations and that was what could only measure customer satisfaction for services offered by Norwegian airline service. SERVQUAL system was used to calculate the relationship between customer expectations and perceptions. Some mathematical implications of mean and standard deviations also added some weight on the relationship between the company s present status and customer perception.
Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry (2014)
ISBN: 9783656605331 bzw. 3656605335, in Deutsch, Taschenbuch, neu.
New Book. This item is printed on demand. Shipped from US This item is printed on demand.
Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry (2014)
ISBN: 9783656605331 bzw. 3656605335, in Deutsch, Taschenbuch, neu, Nachdruck.
This item is printed on demand - Print on Demand Titel. Neuware - 60 pp. Englisch.
Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry
ISBN: 9783656605317 bzw. 3656605319, in Deutsch, neu.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry (2014)
ISBN: 9783656605331 bzw. 3656605335, in Englisch, GRIN Verlag GmbH, GRIN Verlag GmbH, GRIN Verlag GmbH, neu.
Calvin Monroe,Paperback, English-language edition,Pub by GRIN Verlag GmbH.
Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry als eBook von Calvin Monroe
ISBN: 9783656605317 bzw. 3656605319, in Deutsch, GRIN Publishing, neu.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry - Case Study: Norwegian Airline
ISBN: 9783656605317 bzw. 3656605319, in Deutsch, GRIN Verlag, neu, E-Book, elektronischer Download.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry
ISBN: 3656605335 bzw. 9783656605331, vermutlich in Englisch, neu.
Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry
ISBN: 9783656605317 bzw. 3656605319, in Deutsch, neu, E-Book, elektronischer Download.
Case Study: Norwegian Airline, Case Study: Norwegian Airline.