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An application of the American Customer Satisfaction Index Model (ACSIM) in the Nepalese Mobile Phone Sector
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Schnitt | Fr. 17.48 (€ 17.88)¹ | Fr. 15.69 (€ 16.04)¹ | Fr. 15.64 (€ 15.99)¹ |
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An application of the American Customer Satisfaction Index Model (ACSIM) in the Nepalese Mobile Phone Sector
ISBN: 9783668208346 bzw. 3668208344, in Deutsch, Grin Verlag, Taschenbuch, neu.
Von Händler/Antiquariat, buecher.de GmbH & Co. KG, [1].
Research Paper from the year 2014 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: B, Maastricht School of Management, course: MBA, language: English, abstract: Nepalese mobile phone market is one of the fast growing businesses with the penetration rate of at least 67.92% for GSM mobile services. Mobile phone providers have also been competing to offer dynamic services to customers. By doing this research, it is expected to offer inputs to enhance customer satisfaction with mobile services in Nepal. The term 'customer satisfaction' has become an emerging issue for academic research as business organizations recognize that customer satisfaction is the only way to win in the given tough competitive business world. The aim of this paper is to measure the antecedents and consequences of overall customer satisfaction with mobile services in Nepal. This study is probably the first of its kind in Nepal, which uses standard customer satisfaction measures (American customer satisfaction index model, (ACSIM) to examine the customer satisfaction with mobile services. It uses a structured questionnaire to collect the data from 242 young mobile users from two colleges in Nepal. Based on the observation, it is found that the influencing antecedents of customer satisfaction are customer expectation, perceived quality and perceived value. Similarly, it is also found that highly satisfied customers are more likely to repurchase and higher price tolerance to price increases by current mobile services provider or price decreases by rival. The result of this study is more applicable to young adult mobile services market in Nepal rather than to entire mobile subscriber population. The study reveals that mobile services provider must focus on improving mobile services quality to increase customer satisfaction and customer loyalty. The value of this study is that it uses well known research model to measure customer satisfaction with mobile services in Nepal. 2016. 40 S. 1 Farbabb. 210 mm Sofort lieferbar, Softcover, Neuware, offene Rechnung (Vorkasse vorbehalten).
An application of the American Customer Satisfaction Index Model (ACSIM) in the Nepalese Mobile Phone Sector
ISBN: 9783668208346 bzw. 3668208344, in Deutsch, 40 Seiten, GRIN Verlag, Taschenbuch, neu.
Von Händler/Antiquariat, buchversandmimpf2000, [3715720].
Neuware - Research Paper from the year 2014 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: B, Maastricht School of Management, course: MBA, language: English, abstract: Nepalese mobile phone market is one of the fast growing businesses with the penetration rate of at least 67.92% for GSM mobile services. Mobile phone providers have also been competing to offer dynamic services to customers. By doing this research, it is expected to offer inputs to enhance customer satisfaction with mobile services in Nepal. Taschenbuch, Neuware, 211x151x8 mm, 105g, 40, Internationaler Versand, PayPal, Banküberweisung.
An Application of the American Customer Satisfaction Index Model (Acsim) in the Nepalese Mobile Phone Sector (2016)
ISBN: 9783668208346 bzw. 3668208344, in Englisch, 40 Seiten, Grin Verlag, Taschenbuch, gebraucht.
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Von Händler/Antiquariat, super_star_seller.
Research Paper from the year 2014 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: B, Maastricht School of Management, course: MBA, language: English, abstract: Nepalese mobile phone market is one of the fast growing businesses with the penetration rate of at least 67.92% for GSM mobile services. Mobile phone providers have also been competing to offer dynamic services to customers. By doing this research, it is expected to offer inputs to enhance customer satisfaction with mobile services in Nepal. The term 'customer satisfaction' has become an emerging issue for academic research as business organizations recognize that customer satisfaction is the only way to win in the given tough competitive business world. The aim of this paper is to measure the antecedents and consequences of overall customer satisfaction with mobile services in Nepal. This study is probably the first of its kind in Nepal, which uses standard customer satisfaction measures (American customer satisfaction index model, (ACSIM) to examine the customer satisfaction with mobile services. It uses a structured questionnaire to collect the data from 242 young mobile users from two colleges in Nepal. Based on the observation, it is found that the influencing antecedents of customer satisfaction are customer expectation, perceived quality and perceived value. Similarly, it is also found that highly satisfied customers are more likely to repurchase and higher price tolerance to price increases by current mobile services provider or price decreases by rival. The result of this study is more applicable to young adult mobile services market in Nepal rather than to entire mobile subscriber population. The study reveals that mobile services provider must focus on improving mobile services quality to increase customer satisfaction and customer loyalty. The value of this study is that it u, Paperback, Etiketti: Grin Verlag, Grin Verlag, Tuoteryhmä: Book, Julkaistu: 2016-06-10, Studio: Grin Verlag.
An application of the American Customer Satisfaction Index Model (ACSIM) in the Nepalese Mobile Phone Sector (2014)
ISBN: 9783668208346 bzw. 3668208344, vermutlich in Englisch, GRIN Verlag, Taschenbuch, neu.
An application of the American Customer Satisfaction Index Model (ACSIM) in the Nepalese Mobile Phone Sector: Research Paper (postgraduate) from the year 2014 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: B, Maastricht School of Management, course: MBA, language: English, abstract: Nepalese mobile phone market is one of the fast growing businesses with the penetration rate of at least 67.92% for GSM mobile services. Mobile phone providers have also been competing to offer dynamic services to customers. By doing this research, it is expected to offer inputs to enhance customer satisfaction with mobile services in Nepal. The term `customer satisfaction` has become an emerging issue for academic research as business organizations recognize that customer satisfaction is the only way to win in the given tough competitive business world. The aim of this paper is to measure the antecedents and consequences of overall customer satisfaction with mobile services in Nepal. This study is probably the first of its kind in Nepal, which uses standard customer satisfaction measures (American customer satisfaction index model, (ACSIM) to examine the customer satisfaction with mobile services. It uses a structured questionnaire to collect the data from 242 young mobile users from two colleges in Nepal. Based on the observation, it is found that the influencing antecedents of customer satisfaction are customer expectation, perceived quality and perceived value. Similarly, it is also found that highly satisfied customers are more likely to repurchase and higher price tolerance to price increases by current mobile services provider or price decreases by rival. The result of this study is more applicable to young adult mobile services market in Nepal rather than to entire mobile subscriber population. The study reveals that mobile services provider must focus on improving mobile services quality to increase customer satisfaction and customer loyalty. The value of this study is that it uses well known research model to measure customer satisfaction with mobile services in Nepal. Englisch, Taschenbuch.
An application of the American Customer Satisfaction Index Model (ACSIM) in the Nepalese Mobile Phone Sector
ISBN: 3668208344 bzw. 9783668208346, vermutlich in Englisch, GRIN Verlag, Taschenbuch, neu.
An application of the American Customer Satisfaction Index Model (ACSIM) in the Nepalese Mobile Phone Sector
ISBN: 3668208344 bzw. 9783668208346, vermutlich in Englisch, neu.
An application of the American Customer Satisfaction Index Model (ACSIM) in the Nepalese Mobile Phone Sector
ISBN: 9783668208339 bzw. 3668208336, in Deutsch, GRIN Verlag, neu, E-Book.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
An application of the American Customer Satisfaction Index Model (ACSIM) in the Nepalese Mobile Phone Sector (2014)
ISBN: 9783668208339 bzw. 3668208336, in Deutsch, GRIN Verlag, neu, E-Book, elektronischer Download.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
An application of the American Customer Satisfaction Index Model (ACSIM) in the Nepalese Mobile Phone Sector
ISBN: 9783668208339 bzw. 3668208336, in Deutsch, GRIN Verlag, neu, E-Book, elektronischer Download.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
An application of the American Customer Satisfaction Index Model (ACSIM) in the Nepalese Mobile Phone Sector
ISBN: 9783668208339 bzw. 3668208336, in Deutsch, neu, E-Book, elektronischer Download.